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Business Process Specialist

Bucuresti 20 Octombrie 2022
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Oraș:
Bucuresti
Departament:
Marketing
Nivel carieră:
Senior
Limbi străine:
English
Tip job:
Full Time

Role: Our Digital Marketing team is on the lookout for new colleagues to join them in the quest of driving the business forward and creating value while working to enhance NN’s digital customer experience within the digital assets’ environment.

 

Responsibilities:

 

  • Specialized in digital transformation processes – designing new processes for the organization and contributing towards solving process-related challenges
  • Ensuring that all aspects of the end-user's interaction and its experience is successful and creates a returning customer
  • Evaluates, designs, executes, measures, monitors, and controls business processes to create an omnichannel experience within the digital assets’ ecosystem and improve operational efficiency
  • Ensures that business process outcomes are efficient and in line with the strategic goal toward digitalization
  • Focuses on the entire process from beginning to end, introducing innovation into the process that can impact results, enhance profitability, and contribute to meeting business objectives
  • Carry out professional measuring and monitoring, as well as provision of feedback on performance of business processes
  • Identify and prioritize unmet user needs along the existing/ new processes, and translate them into business requirements
  • Collaborate with external providers and internal SMEs to define and implement the overall user experience
  • Acquire a comprehensive understanding of our customer, their journey and all touchpoints, business strategy, systems, company objectives and goals of the department.

 

Requirements:

 

  • Familiar with analyzing, designing and reshape end to end business processes that support business goals
  • Previous experience in digital transformation processes or designing consumer facing digital solutions
  • Have a vision of the big picture and the ability to identify and create meaningful change and continuous improvement
  • Have a holistic approach to process innovation and understand how changing one step in the process can impact other process activities/ users’ overall experience
  • Exceptional determination, self-motivation, and interpersonal skills to promote new processes innovation toward a cultural shift
  • Competitive, strong problem-solving ability, timely delivery
  • Understanding of user-centered design methodologies and principles, with an eye for details - analyzing information, collecting data, researching processes
  • Ability to collaborate with cross – functional teams to find ways and means to support business goals
  • Ability to persuade stakeholders to act in favor of user-centric design decisions, and to promote the positive impact of these decisions
  • Great communication skills, both in writing and verbal communication along with fluency in English

 

Why should join us? Funny that you asked…

  • We are a Top Employer certified company and we strive to constantly become better for both our clients and employees
  • We value expertise, creative ideas and curiosity, so you will always find support in implementing new and more efficient ways of doing things
  • We have great ambitions, so you will have the chance to really make a visible impact
  • A very nice office in a non-crowded, central area of Bucharest, very close to the subway
  • Hybrid way of working and flexible hours, so you can make the most out of your time
  • A great package to help you protect yourself and the ones that matter most to you (surgery insurance, private healthcare subscription, life insurance, voluntary pension)
  • Development programs (if you come with the desire to grow, we stand by you)
  • Extra vacation days according to your tenure, because fun & relaxation are also important
  • Bookster, World Class and Atlas memberships

 

At NN we believe a diverse workforce allows us as a company to better serve our customers. NN Romania employs a variety of nationalities, languages and cultures, and we aim to create an environment where diversity can flourish. We foster a culture that welcomes and respects everyone.

 

NN wants to ensure equal opportunities and reward for all employees and extends employment opportunities to all qualified applicants and employees regardless of their age, race, religion, gender, sexual orientation, or disability.

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