Sales Services Officer

Job requirements:

• University degree or student
• Microsoft Office package proficiency
• at least 6 months experience within the company and previous experience in customer related areas would be a plus
• English skills (speaking and writing)

Competencies:

• flexible, can-do attitude, positive attitude
• strong customer orientation – empathy, proactivity, availability
• excellent communication skills (oral and written)
• fast learner and ability to deal with large amount of information
• planning & organising
• attention to details and investigation capacity
• ability to solve problems independently

Other information

• the working hours for this role will be between 09:00 – 17:30, from Monday to Friday

What will you do?

• agents’ contractual administration (e.g.: employment and resignation documents, commission calculation, reporting to legal authorities)
• dealing with agents’ & customers' requests and advising them regarding insurance contracts and/or private pensions, by telephone, e-mail, letters
• building relations with agents, based on their needs and expectations
• identifying the best solutions for the agents' requests, in collaboration with specialised departments
• ensuring support for Digital - agents online application

Why join us?

• we are a Top Employer certified company and we strive to constantly become better for both our clients and employees
• we value expertise, creative ideas and curiosity, so you will always find support in implementing new and more efficient - ways of doing things
• we have great ambitions, so you will have the chance to really make a visible impact
• a very nice office in a non-crowded, central area of Bucharest, very close to the Opera and to Eroilor subway station
• hybrid way of working and flexible hours, so you can make the most out of your time
• a great package to help you protect yourself and the ones that matter most to you (surgery insurance, private healthcare subscription, life insurance, voluntary pension)
• development programs (if you come with the desire to grow, we stand by you.)
• extra vacation days according to your tenure, because fun & relaxation are also important
• Bookster and Atlas memberships

At NN we believe a diverse workforce allows us as a company to better serve our customers. NN Romania employs a variety of nationalities, languages and cultures, and we aim to create an environment where diversity can flourish. We foster a culture that welcomes and respects everyone.

NN wants to ensure equal opportunities and reward for all employees and extends employment opportunities to all qualified applicants and employees regardless of their age, race, religion, gender, sexual orientation, or disability.